Frequently Asked Questions

Our inventory is updated in real-time, but sometimes due to increased site traffic, orders may come in faster than the inventory updates. If that's the case and you order something that is out of stock you will be given the option to refund the out of stock item or to have it ship when the item is back in stock.

There are multiple ways to locate items on our website. You can click on the Shop link in the navigation menu to view product collections and filter by product type. You can also click on the search icon in the top menu to open the live search field which will show you search results as you type. If you are having trouble finding a specific item, please contact us on live chat and we can help you find it.

Yes. If an item is out of stock and can be back ordered, you will see a badge overlayed on the product listing indicating that it is a backorder item, and there will be a backorder button on the product page with an estimated shipping date.

No. We do NOT test on animals or endorse such practices. Our products do not contain animal derived ingredients.

Join Suds Club! Our free loyalty program gives you access to a ton of VIP perks, including being the first to know about new products and promotions.

We want you to love your purchase, so we created the Sudisfaction Guarantee. Return any item, any time, for any reason. For full details, click here.

Received a gift from someone and want to exchange it for something else? No problem. All you will need is the original order number and email address. Then, contact us to initiate a return and let us know it was a gift. We will issue store credit under your name so that you can purchase something different.

Returns are processed within 5 business days. Returns eligible for cash refund back your payment method may take a few extra days, depending on your bank's processing speed. Returns eligible for store credit will be issued right away.

Orders are processed within 1 business day and are shipped via USPS first class or priority mail. Orders over $39 ship via priority mail for free, and typically arrive in 2-3 business days.

Yes, you'll receive a tracking number via email as soon as your order ships. You can also log into your account to view your order status.

If you are missing part of your order, first check to see if it is coming in multiple shipments. If the shipping confirmation shows products that were supposed to be in your package but they are missing, let us know so we can see where they are. If items arrive damaged, please take photos and contact us so we can coordinate a replacement claim.

All return shipping costs are not refunded. We will provide a return shipping label and deduct the cost of shipping from your refund.

If you entered an incorrect shipping address, please contact us immediately to correct it. Any changes requested more than an hour past when you ordered are not guaranteed to be able to be accommodated. If your package was returned to us then we would refund your payment and you could re-order using the correct address.

If your order qualifies for free shipping, the free shipping option will be shown and will be pre-selected on the checkout page.

We are proud of our 99% order success rate. However, sometimes things happen where we cannot get your order out on time. This could be things such as inventory glitches, weather, carrier problems, etc. If your order has not shipped yet and you wish to cancel, please contact us and we can assist you. If your order already shipped but it will not arrive in time, we can coordinate a return for you.

Our shipping platform automatically emails the address you provided at checkout with a tracking link as soon as your order ships. Sometimes the shipping notification may land in your spam folder, so check there first. You can also register for and/or login to your account on our website to see all orders associated with your email address. If you believe you made a spelling error on your email address when you placed the order, just contact us and we can update your account for you with the correct email.

You can register for an account here using your email address, or you can use social login if you have either a Gmail or Facebook account.

Login to your account and click on the Shipping Addresses tab to create additional shipping addresses, update the one on file, or change your primary address. You can also contact us via chat and we can help do it for you.

If you are unable to login, you can use the Forgot My Password feature on the account login page. If you know your password and want to change it, first login to your account and then click on the Change Password tab.

You can view all of your previous orders by logging into your account and clicking on the My Orders tab.

Because every country has different customs rules, we do not know if you will be charged duties to receive your order. Most countries have a threshold of a few hundred dollars that you must exceed in order to owe duties. You can search Google for your countries "import duties threshold" to or contact your country's customs agency to find out what the limits are.

We ship international orders using USPS priority international. Most orders take 1-3 weeks to arrive.

International shipping rate vary greatly based on the weight of your order. Add all of the items to your basket and proceed to checkout to receive an accurate shipping quote.

Free shipping promotions apply to U.S. domestic orders only. International orders are charged actual shipping costs from our carrier, with no markup.

Prices are shown in USD by default. Our website will attempt to identify your location based on your IP address and update the currency automatically. You can verify and change your currency selection at the bottom of the website.

Add items to your wishlist by clicking the outlined heart icon next to the product on the collection page, or by clicking "Add to Wishlist" link on the product page. You can view your wishlist by clicking the wishlist heart in the navigation menu. If you create an account and are logged in, your wishlist will be saved across all of your devices. If you are not logged in, it will save on the current device you are browsing on only. When you visit the wishlist page, you will see sharing links to forward the wishlist to friends and famliy on social media or with a direct link you can share over text of email.

Your wishlist is automatically created when you save your first item. You can remove items by clicking on the heart icon again, toggling it from black back to white. You can also visit your wishlist from the navigation menu and delete items from the wishlist page, as well as add your wishlist items to your cart when you're ready to purchase.

Your wishlist is private and only visible to you unless you choose to share it. To share your wishlist, visit the wishlist page and click on one of the sharing options to generate a sharing link.

Yes, anyone can create a wishlist on any device. If you create and login to an account, your wishlist will sync to your account and be accessible across all of your devices. If you don't login, it will be saved only on the device you're currently browsing from.

Yes, if you wish to sync your wishlist across devices, just create and login to your account. You can create an account from the wishlist page or from the normal account login page. Once you are logged in, your wishlist will sync to the account and be accessible from any device that you login from.

To share your wishlist, visit the wishlist page and click on any of the sharing options at the top of the page. You can share to all major social media platforms as well as create a sharing link that you can send to anyone by text or email.

Suds Club is our VIP rewards membership program that gives you access to tons of great benefits like rewards for shopping, referring friends and family, free products, contests, and more. For full details visit here.

Joining is as simple providing a name and email address, and it's completely free. Create an account here.

Yes! Suds Club rewards cash is store credit that works just like any other payment method, and it can be combined with coupons and promotions. While you cannot stack multiple coupons, you can use a single coupon against an order and then use your Suds credit for the balance.

There are multiple ways to earn rewards, including cashback when you make purchases, referring friends and family, reviewing your purchases, helping us test new products and providing feedback, entering contests, and more. Visit this page for full details.

No. Store credit has no cash value and cannot be exchange for cash. You can however use it to purchase any of our amazing products for yourself, friends, or family!

You can view your rewards balance by logging into your account here and clicking on the store credit tab.

Store credit works just like a gift card or any other payment method. To redeem, simply add the items you want to your cart and proceed to checkout. On the payment page, it will allow you to apply any available credit balance to your purchase. If your purchase exceeds the credit balance available, you will be responsible for paying the remainder using any standard payment method.

If you purchase or are the recipient of a gift card, or if your credit is from a return, it does not expire. Any credit earned through our Suds Club rewards program will expire if not used within 6 months.

Our gift cards are electronic and are delivered via email. If you did not receive your e-gift card to your email, please contact us and we can help track it down.

Gift cards can be purchased here.

Gift cards are only available electronically. You will receive an email with the redemption code and a printable gift card if you want to give a physical paper copy to the recipient.

Yes, you will receive a printable gift card voucher that you can give to the recipient.

The recipient will get an email notification with an image of the gift card, the redemption code, and a personal note that you can select at checkout.

You will receive an email notification when the recipient opens their gift card.